Terms & Conditions

The website is operated by Essen E-Com Limited. All operational details and business identities are specified below:

In these Terms & Conditions, "Essen", "we", "us" or "our" refers to the company operating this website.

"You", "your" or "customer" refers to any person or entity accessing or using this website or purchasing products through it.

You may use this website for lawful purposes only. By accessing the site, you explicitly agree not to engage in any of the following restricted actions:

• Use the website for any unlawful, fraudulent, or unauthorized purpose.
• Attempt to gain unauthorized access to the website, hosting servers, or internal databases.
• Introduce viruses, Trojan horses, malware, or other technologically harmful material.
• Interfere with or compromise the operational integrity and security of the website.
• Copy, duplicate, reproduce or exploit website content without prior written authorization.
• Provide false, misleading, or fraudulent personal or business details.
• Impersonate another person, customer, representative, or business entity.
• Attempt to access or harvest another customer's account information or private data.

Essen reserves the right to immediately suspend or restrict access to any user where we reasonably believe that these Terms & Conditions have been violated.

We make reasonable efforts to ensure that product descriptions, technical specifications, photographs, dimensions, and other information published on the website are accurate and up to date.

However, please take note of the following operational conditions:

• Product images are for illustrative purposes and may differ slightly from the physical item delivered.
• Colors and texture visual representation may vary depending on screen calibration and display devices.
• Product specifications may be updated periodically as part of continuous product improvement and manufacturing requirements.
• Stock availability is dynamic and subject to change without prior notice.
• Published dimensions, weights, packaging densities, and technical specifications must be confirmed for critical engineering applications.

Products displayed on the website are subject to availability. The display of an item on the website does not guarantee immediate stock availability for immediate dispatch.

If a product becomes unavailable after an order or quotation request has been submitted, Essen will contact the customer promptly and may propose:

• An equivalent alternative product meeting required specifications;
• A revised production and delivery schedule;
• A partial fulfillment of available items; or
• A full refund for the unavailable items where payment has already been processed.

Unless otherwise stated, prices displayed on the website are quoted in Kenya Shillings (KES).

Prices may be subject to additional charges including:

• Applicable taxes;
• Delivery charges;
• Installation charges, where applicable;
• Customisation charges;
• Special project requirements; and
• Other charges expressly communicated to the customer.

Essen reserves the right to correct pricing errors and update prices at any time.

Where an order has already been accepted and paid for, Essen will communicate with the customer before making any material change to the agreed price.

When you place an order through the website, you are making a request to purchase the selected products.

An order is not necessarily accepted simply because it has been submitted.

Essen may contact you to:

• Confirm product availability;
• Confirm quantities;
• Verify delivery information;
• Confirm payment;
• Clarify technical specifications; or
• Confirm any other information necessary to fulfil the order.

An order becomes binding when Essen confirms acceptance of the order, subject to applicable law.

Certain products, particularly construction materials, industrial insulation and packaging foam, may require a quotation rather than direct online purchase.

Quotation requests may be submitted through the website.

Unless otherwise stated, quotations are valid for the period indicated on the quotation.

Prices, product availability, delivery schedules and other conditions may change after the quotation expires.

Bulk, customised or project-specific orders may be subject to separate commercial terms agreed between Essen and the customer.

Where online payment is available, payment may be processed through third-party payment providers supported by the website.

Customers are responsible for providing accurate payment information.

Essen does not store complete payment-card information unless expressly stated and lawfully permitted.

Payment must be successfully completed before an order is processed where the website requires advance payment.

If payment fails or is reversed, Essen may suspend or cancel the order until payment is successfully resolved.

Delivery terms will depend on the product, order quantity, delivery location and method selected.

Where applicable, delivery charges and estimated delivery times will be communicated before or during checkout.

Delivery times are estimates and may be affected by:

• Product availability;
• Order quantity;
• Customer location;
• Traffic and road conditions;
• Weather;
• Public holidays;
• Third-party logistics providers; and
• Events beyond Essen's reasonable control.

The customer is responsible for providing accurate delivery information and ensuring that the delivery location is accessible.

Customers should inspect products upon delivery where reasonably possible.

If products appear damaged, incorrect or materially different from the confirmed order, the customer should notify Essen as soon as reasonably practicable and provide supporting information or photographs where appropriate.

This does not limit any rights the customer may have under applicable Kenyan law.

Essen aims to supply products that meet the agreed specifications and applicable quality requirements.

Returns, refunds and exchanges will be handled in accordance with applicable Kenyan law and Essen's applicable returns policy.

Customers may be required to provide:

• Order number;
• Proof of purchase;
• Product details;
• Reason for return; and
• Photographs or other supporting evidence where appropriate.

Products that have been customised, cut, fabricated or manufactured specifically according to a customer's specifications may be subject to different return conditions, subject to applicable law.

Nothing in these Terms & Conditions excludes or limits rights that cannot lawfully be excluded or limited.

Essen seeks to supply products that meet applicable specifications and quality requirements.

Where a particular product carries a manufacturer's warranty or specific warranty conditions, those conditions will apply.

Customers should follow all applicable installation, handling, storage and usage instructions.

Essen is not responsible for damage caused by improper installation, misuse, improper storage, modification, neglect or use outside the intended application, except where liability cannot lawfully be excluded.

Information provided on this website is intended for general informational purposes.

It should not automatically be treated as a substitute for professional architectural, engineering, construction or technical advice.

The suitability of a product depends on factors including:

• Building design;
• Application;
• Environmental conditions;
• Installation method;
• Required performance;
• Applicable standards; and
• Other materials used in the project.

Customers should seek appropriate professional advice for technically critical applications.

Essen's packaging foam products may be supplied for a variety of applications.

Where packaging foam is customised or produced to specific dimensions, the customer is responsible for confirming the required dimensions, quantities, specifications and application before production.

Customised packaging orders may not be eligible for cancellation or return once production has commenced, subject to applicable law and the agreed commercial terms.

All content on this website, including:

• Logos; Brand names; Product names;
• Photographs; Graphics; Videos; Text;
• Designs; Icons; Layouts; Documents; and Other materials

is owned by or licensed to Essen unless otherwise stated.

You may view and use the website for personal or legitimate business purposes.

You may not reproduce, modify, distribute, publish, sell or commercially exploit website content without prior written permission from Essen.

The website may contain links to third-party websites, payment platforms, social media platforms or other services.

Essen does not control and is not responsible for the content, security, availability or privacy practices of third-party websites.

Use of third-party services is subject to their own terms and policies.

Essen will make reasonable efforts to keep the website available and functional.

However, we do not guarantee that the website will always:

• Be available or uninterrupted;
• Be error-free or free from viruses or other harmful components; or
• Contain completely current information at all times.

The website may occasionally be unavailable due to maintenance, technical issues or circumstances beyond our control.

To the extent permitted by law, Essen will not be responsible for indirect, incidental or consequential losses arising from use of the website.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under Kenyan law.

Essen will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.

These may include natural disasters, fire, flood, strikes, government action, transport disruption, power interruptions, internet failures, epidemics, civil unrest or other events beyond reasonable control.

Your use of this website is also governed by our Privacy Policy, which explains how Essen collects, uses, stores and protects personal information.

By using the website, you acknowledge that you have read the Privacy Policy.

Essen may update these Terms & Conditions from time to time.

Updated terms will be published on this page together with the revised "Last Updated" date.

Your continued use of the website after an update constitutes acceptance of the revised terms, to the extent permitted by law.

These Terms & Conditions are governed by the laws of the Republic of Kenya.

Any dispute arising from these Terms & Conditions or your use of the website will be handled in accordance with applicable Kenyan law.

Where appropriate, the parties will first attempt to resolve disputes through good-faith communication before pursuing formal legal remedies.

If you have questions about these Terms & Conditions, an order or a product, please contact: